This company is top quality from the first phone call through to the installation. It was super easy to get an appointment set up. When I received a follow-up call on Monday I was informed that my battery would have to be ordered and it would be in by Wednesday, which was fine. Greentec stayed in communication with me throughout that time with updates, and as soon as they had the battery my appointment was set up for Wednesday morning and they were conscientious about working around my work schedule. I also requested a 12v battery the day before and Greentec ordered that battery as well for installation. Paul arrived at my home at the scheduled time and got straight to work and finished before my work appointment as promised. Initially we thought the key fob battery was drained and Paul was willing to drive back to the shop to get a replacement – but that was not necessary as we figured out the problem. I had given Paul the wrong key, but he was super patient. Paul was professional, courteous, and was committed to getting my car up and running again. If you need a hybrid battery replacement then Greentec is the place to go. Greentec’s customer service and installation is high quality and personable.