Key Points Discussed:
- Ford C-Max Energi High-Voltage Battery Issue
- Risks of Driving With a Hybrid Battery Problem
- When to Tow Your Hybrid Vehicle for Battery Replacement
Transcript
Spencer, you’re a top sales rep. What’s a crazy customer story you have?
I’ve had one where we actually had an order for a Ford C-Max Energi, and she was told not to drive the car for a while.
She ended up driving it, and the high-voltage system actually caught on fire.
Seriously?
Yeah.
What would you have told her if you could have talked to her earlier?
I would have told her either not to drive the vehicle or to tow it to us and get the battery installed sooner.
You heard it. Get the battery installed sooner.