Key Points Discussed:
- Last-Minute Hybrid Battery Replacement
- Unexpected Discovery During Battery Installation
- Real Greentec Auto Customer Experience
Transcript
Hazari, you’re one of our regional managers. Tell me about a crazy customer experience you’ve had before.
One time, I had a customer call in at the last second for an installation. They were going out of the country.
When I was doing the installation, I went into the trunk to take everything out so I could access the battery. I was pulling everything out and saw a couple of rifles and a couple of magazines.
It was a little scary. I didn’t touch them. I had to move them out of the way, but I still completed the installation and didn’t ask about it.
Awesome. Thank you.