I want to say a huge THANK YOU to you guys for helping me with my 2006 Toyota Prius yesterday!
Last Saturday (30NOV13), the “red triangle of death” or RTOD (the bright red triangle light with an exclamation mark in the middle) came on in my car while I was driving in DC…
Advanced Auto Parts’ computer showed that my car’s hybrid battery pack needed to be replaced. Since their computer couldn’t provide a printout, I went to the AutoZone store nearby and had them hook up their computer to my car (I knew they provided a printout of the codes so I could have a second opinion & documentation of the issue).
Searching on Google on my iPhone, I found Greentec Auto and contacted you to see what you could do for me. I had already contacted the Toyota dealer and they wanted $3400 to replace and install the hybrid battery pack.
On Tuesday, the light went off and I thought… maybe it was just a fluke… but then yesterday morning (Friday), the RTOD came on again… I was really concerned this time as my car was very sluggish and I was really worried that the hybrid battery was about to fail. (BTW – when the Prius hybrid battery fails, the car will NOT operate)
I called you guys and you told me that you keep the hybrid battery packs IN STOCK and that I could come over right away… I got there at 12N and you were finished before 2PM!! My Toyota Prius RUNS LIKE NEW!!!! And it only cost me $1520!!!
Thank you Tim, for an amazing customer experience!!! You guys are great (I don’t know the other guy’s name) – and I really really really appreciate the way you made me feel like a valued customer and not just a number… you guys are awesome… plus, I have NEVER seen a cleaner shop than yours!!
Also, I want to give a shoutout to Brenda and Jani back at the home office!!! You gals rock!!!!!
Tell your family and friends about Greentec Auto!!!